How to reach us

Talk to a person

Email [email protected] — a person reads every message, and we aim to reply within 2 working days. There's no chatbot to get past.

It helps if you include: your order number (for anything about a book or delivery), which page or photo you're asking about, and — for app questions — what kind of phone you're using.

Quick answers

Common questions about scanning, building a book, delivery, gifts, and video storage are answered on the FAQ page.

Your account & your data

You can delete your Nokoru account yourself, in the app: open Settings → Delete account (the same option exists on the web at build.nokoru.app). Deletion has a 30-day grace window — signing back in during those 30 days cancels it; after that it is permanent. The details are in our Privacy Policy. For any privacy question or request, email [email protected].

Reporting content

If something shared with you through Nokoru shouldn't be there — or you believe content infringes your rights — email [email protected] with the subject line “Content complaint”. Anyone can report, with or without a Nokoru account; the process is described in our Terms. We acknowledge every report and act on it promptly.